Powered by Water, Driven by Purpose

A leading water and wastewater retailer, Pennon Water Services (trading as Source for Business), supports over 150,000 businesses accounts across the UK. With a commitment to helping our customers lower their water use and save money, our team provide expert advice on water efficiency, leakage, and contingency.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

Customer Service Adviser

Pennon Water Services is looking to hire a Customer Service Adviser to join our customer-focused team on a 12 month fixed term contract, offering a salary of £28,005 per annum. This is an excellent opportunity for individuals who are passionate about dealing high-quality service and making a positive difference for customers.

As a Customer Service Adviser, you will be the first point of contact for customers, handling enquiries across a range of channels while ensuring a professional, empathetic and efficient service at all times.

Key responsibilities

• Respond to customer enquiries via phone, email and digital channels

• Resolve billing, account and service-related queries accurately and efficiently

• Provide clear and helpful information, ensuring a positive customer experience

• Investigate and resolve complaints in line with company procedures and service standards

• Accurately update customer records and maintain data quality

• Work collaboratively with internal teams to resolve more complex issues

• Meet individual and team performance targets, including quality and customer satisfaction measures

What we’re looking for

• Previous experience in a customer service or contact centre environment (desirable but not essential)

• Strong communication skills, both written and verbal

• A calm, professional, and empathetic approach to customer interactions

• Good IT skills and confidence using multiple systems

• Strong problem-solving ability and attention to detail

• Ability to work well independently and as part of a team

What we offer

• Competitive salary and benefits package

• Comprehensive training and ongoing development

• Opportunities for progression within the Pennon Group

• Supportive and inclusive working environment

• The chance to be part of a business that plays a vital role in delivering essential water services

What’s In It For You?

As well as a friendly, supportive working environment and opportunities for professional development, the role also offers:

• A competitive salary

• 26 days holiday

• Opportunity to buy or sell annual leave for added flexibility

• Opportunity to invest in Pennon Group plc through employee share schemes

• Support with wellbeing, including a free, confidential Employee Assistance Programme

• Flexible benefits scheme

• Access to thousands of discounts and offers

• Competitive contributory pension scheme

• And much more

Closing Date: Friday 17th July 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.